CRMEB/crmeb/app/jobs/MiniProgramKefuReplyJob.php

<?php
// +----------------------------------------------------------------------
// | CRMEB [ CRMEB赋能开发者，助力企业发展 ]
// +----------------------------------------------------------------------
// | Copyright (c) 2016~2023 https://www.crmeb.com All rights reserved.
// +----------------------------------------------------------------------
// | Licensed CRMEB并不是自由软件，未经许可不能去掉CRMEB相关版权
// +----------------------------------------------------------------------
// | Author: CRMEB Team <admin@crmeb.com>
// +----------------------------------------------------------------------
declare (strict_types=1);

namespace app\jobs;

use app\services\kefu\CozeServices;
use crmeb\basic\BaseJobs;
use crmeb\services\app\MiniProgramService;
use crmeb\services\CacheService;
use crmeb\traits\QueueTrait;
use crmeb\utils\Queue;
use think\facade\Env;
use think\facade\Log;

/**
 * 小程序原生客服消息 AI 回复任务
 */
class MiniProgramKefuReplyJob extends BaseJobs
{
    use QueueTrait;

    public static function dispatchAsync(string $openid, string $content, string $messageId = '')
    {
        if (sys_config('queue_open', 0) != 1 || Env::get('cache.driver', 'file') !== 'redis') {
            Log::error('小程序客服 Coze 回复未入队：请开启 Redis 缓存和队列，避免微信回调超时');
            return false;
        }

        return Queue::instance()->job(__CLASS__)->do('doJob')->data($openid, $content, $messageId)->errorCount(1)->push();
    }

    public function doJob(string $openid, string $content, string $messageId = ''): bool
    {
        if ($openid === '' || trim($content) === '') {
            return true;
        }

        $lockKey = $messageId ? 'mini_kefu_coze_' . $messageId : 'mini_kefu_coze_' . md5($openid . $content);
        if (CacheService::has($lockKey)) {
            return true;
        }
        CacheService::set($lockKey, 1, 3600);

        try {
            /** @var CozeServices $coze */
            $coze = app()->make(CozeServices::class);
            $reply = $coze->chatText('mini_' . $openid, $content);
            if ($reply !== '') {
                $sendResult = MiniProgramService::staffTo($openid, $reply);
                if (($sendResult['errcode'] ?? 0) != 0) {
                    Log::error('小程序客服 Coze 回复发送失败：' . json_encode($sendResult, JSON_UNESCAPED_UNICODE));
                }
            }
        } catch (\Throwable $e) {
            Log::error('小程序客服 Coze 回复失败：' . $e->getMessage());
        }

        return true;
    }
}